Help center

• Find the product using search or the categories.
• Open it, choose a size or colour if there are options, and tap "Add to cart".
• Open your cart and tap "Checkout".
• Choose your address and payment method, check the total, then confirm.

You'll get an email with your order number, and you can follow it from "My orders".

No. You can check out as a guest and enter your name, phone and address with the order.

An account makes things easier though: it saves your addresses, keeps all your orders in one place, and lets you use your wishlist and price alerts.

• Open "My orders" from your account menu to see the status of each order.
• When the seller ships it, the shipping company and tracking number appear there.
• Or type your order number here while signed in and I'll show you its status.

If you bought as a guest, the order link is in the email you received.

• Open the order from "My orders" and tap "Cancel order".
• You can cancel while the order is still new (the seller hasn't started preparing it) or still awaiting payment.
• If the seller has already started, contact us through chat and we'll try to stop it.

If you paid online, the money goes back to the same card.

An order with products from several stores is split into parts, and each store prepares and ships its own part.

So items may arrive on different days. You pay once, and you can follow each part separately on the order page.

The address can't be changed on the site after the order is confirmed.

Message us in chat quickly with your order number and the correct address, and if it hasn't shipped yet we'll update it.

• Open "Shop" and pick a section from "Categories". Main sections expand to show what's inside, with the number of products next to each.
• Choose the size or color you need, the price and brand, then tap "Apply".
• The buttons above the products are quick filters: "🏷 On sale", "✓ In stock" and "★ Rated 4+".
• On your phone: tap "⚙ Categories & filters" above the products.

The available methods appear on the checkout page, usually:

• Cash on delivery.
• Online card payment on a secure payment page.

Your card details are never stored on our site; you enter them on the payment provider's page.

• If the payment failed, the order stays "Awaiting payment". Open it from "My orders" and tap "Pay now" to try again.
• If you were charged but it still says awaiting payment, wait a little; the bank confirmation can take a few minutes.
• If it still isn't confirmed, contact us with your order number. A charge without an order is reversed by your bank.

• On the checkout page, enter the code in "Coupon code" and apply it.
• The discount shows in the total before you confirm.
• Some coupons have conditions such as a minimum order, an expiry date or one use per customer. If a code doesn't work, you'll see why.
• Some coupons give free shipping.

Open the order from "My orders" and tap "Invoice". You can print it or save it as a PDF from the print button.

• Shipping is calculated for your city or region and appears in the cart and at checkout once you choose your address.
• The estimated delivery time is shown on the same page and depends on the seller and your location.
• A free-shipping coupon removes the shipping cost from the total.

Tap "📍 Choose your city" at the top, then pick your region and city.

Products from stores in your area will show first, and the shop page has a button to show only those.

• After delivery, open the order from "My orders" and tap "Request a return".
• Choose the item, quantity and reason.
• Returns are possible within 14 days of delivery.
• We review the request and notify you, and you can follow it under "My returns".

Once the return is approved and the item is back:

• If you paid online, the money goes back to the same card. Your bank may take from a few days up to two weeks to show it.
• If you paid on delivery, we'll contact you to arrange your refund.

We're sorry about that.

• Use "Request a return" on the order page and pick the right reason.
• Or message us in chat with your order number and photos of the item.

We'll check it with the seller and get back to you as soon as possible.

• Tap "Create account" and enter your name, email and password.
• You'll get an email with an activation link; open it.
• If it doesn't arrive, check spam/junk, or ask to resend the link from the sign-in page.

You can also sign in with Google or Facebook if the buttons are shown.

• On the sign-in page, tap "Forgot your password?".
• Enter your email and you'll get a link to set a new password.
• If your account is locked after too many attempts, wait a while and try again.

• Open "Security" from your account menu.
• Scan the code with an app like Google Authenticator or Microsoft Authenticator.
• From then on, enter the code from the app after your password when you sign in.

• Tap the heart ❤ on the product page to save it to your wishlist.
• On the same page, turn on the price-drop or back-in-stock alert.
• You'll get a notification and an email, and you can manage alerts on the "Alerts" page.

After your order is delivered, open the product page, go to the reviews section and write your rating and comment.

Reviews may be checked by our team before they appear.

• Tap "＋ Post an ad" at the top. You need to be signed in.
• Choose the section, such as vehicles, real estate, jobs or services, then the subsection.
• Enter the title, price and description, upload photos, and choose your location and contact number.
• Tap "Publish ad". Ads get a quick review, and you're notified when it goes live.

Your ad stays live for 30 days, and you can renew it after that.

You can have up to 5 active ads at the same time for free (live or under review).

When you reach that number, mark an old ad as "Sold" or delete it, or wait for it to expire, and then you can post another.

• On the ad page, tap "💬 Chat with the seller" to start a chat on the site. You'll find all chats in "My messages".
• If the seller shows their number, tap "📞 Show number". You need to be signed in.

Stay safe: meet in a public place, inspect the item before paying, and never transfer money in advance.

• Open "My ads"; the reason is shown under the ad.
• If it was rejected: edit it based on the reason and save, and it goes back for review.
• If it was suspended after a report: it can't be edited, but you can message us in chat if you think it's a mistake.

• Ads stay live for 30 days, then they're marked "Expired" and hidden.
• In "My ads", tap "↻ Renew" to publish it for a new period.
• When you sell, tap "✓ Sold" so people stop contacting you.

• Open "Classifieds" and choose the section, such as Cars for sale or Apartments for rent.
• Under the search box you'll find the spec filters: make, year and kilometers for cars, area and bedrooms for flats, and job type for jobs.
• Pick what suits you and tap "Apply".

When you post an ad, fill in the spec fields so people searching with filters can find it.

• Open "My ads" and tap "🚀 Promote" next to a live ad.
• Choose a package: "↑ Bump to top" (the ad moves back to the top as if just posted), or "⭐ Featured" for 7 or 30 days (gold frame, above all regular ads).
• Pay online; the promotion starts right after payment and you get a notification.

Promotion is optional; posting itself is free within the allowed number of ads.

• Create an account or sign in.
• Tap "Sell with us" and fill in the store request: store name, legal name, phone and store location.
• We review the request and notify you when it's approved.
• Then you can add your products from "My store".

• In "My store", open "My products" and tap "Add product".
• Write the name and description in the site's main language, and choose the category and brand.
• Upload photos and enter the price and quantity.
• If it has sizes or colours, add them under "Sizes and colours", each with its own price and stock.
• Send it for review; it appears on the site once approved.

Usually one of these:

• It's still under review.
• It was rejected; the reason is shown on your product page. Edit it and send it again.
• It's still a draft and wasn't sent for review.
• It's out of stock.
• If you edited a published product, the change waits for approval and the old version stays visible.

• Open "Store orders" in "My store".
• Confirm the order and start preparing it.
• Print the shipping label and packing slip from the order page.
• When you hand it to the courier, enter the company and tracking number so the customer can follow it.

• The site takes a commission percentage from each sale; you can see it in "Statement and payouts".
• Order money stays "on hold" for a period after delivery in case of returns, then becomes "available".
• We transfer the available balance to you, and each payout is recorded in your statement.
• If you're on a plan, the plan's commission applies.

Open "My plan" in "My store" to see the available plans and prices.

A plan can lower your commission or raise how many products you can add. You can also promote products from "Advertising" so they appear at the top of the home page and search.

On "My store" you'll find the "Your store link" card:

• Buttons to copy the link and share it on WhatsApp.
• A QR code you can download and print on cards and bags.
• How many visits your store had this month, and how many came from your link.

In "Store settings" you can also upload a cover image and set your store location.

Tap the floating contact icon on the side of the screen and choose "Chat with us" to start a chat, or WhatsApp if shown.

If it's about an order, include the order number so we can help faster.

At the top of the page, tap the language name to choose your language, and tap the currency to choose how prices are shown.

Payment itself is made in the site's main currency.

You don't need an app store; the app installs from the website itself:

• Android: open the site in Chrome and tap "Install" in the banner at the bottom, or choose "Install app" from the ⋮ menu.
• iPhone: open the site in Safari, tap Share ⎋, then "Add to Home Screen".

You'll then find the Marketplace icon on your home screen, and it opens like any other app.

• Sign in and open "📲 Install the app" from the account menu.
• Tap "🔔 Turn on notifications" and allow them when your phone asks.
• You'll be notified about order updates, new chat messages, and when your ad goes live.

On iPhone: add the app to your home screen first, open it from the icon, then turn on notifications.